Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: November 20, 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Data Security

7. Your Rights

8. Changes

9. Complaints

10. Additional Information

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at shudhcart@gmail.com or by mail at:

Shudhkart
Near Babosa Statue, Ward no 32
Churu, Churu, RJ, 331001, IN

2. collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

I - Device Information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

II - Order Information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and payment gateway providers
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, UPI details, net banking information), email address, and phone number.

III - Customer Support Information

Purpose of collection: to provide customer support.
Source of collection: collected from you

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

3. sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use payment gateway providers to process your payments securely. These providers are compliant with Indian payment standards and regulations.
We use shipping and logistics partners to deliver your orders.
We may use third-party analytics services to understand how customers use our Site.

We may share your Personal Information to comply with applicable Indian laws and regulations, to respond to a court order, legal notice, or other lawful request for information we receive, or to otherwise protect our rights.

We will never sell, rent, or trade your Personal Information to third parties for their marketing purposes.

4. behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
INSTAGRAM - Through your Instagram app settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

5. using personal information

We use your personal Information to provide our services to you, which includes:

Offering products for sale
Processing payments through secure payment gateways
Shipping and fulfillment of your orders
Sending order confirmations and updates via SMS, email, or WhatsApp
Providing customer support
Keeping you up to date on new products, services, and offers (you can opt-out anytime)
Improving our Site and services
Preventing fraud and ensuring security

Lawful Basis

We process your personal information under the following lawful bases:

Your consent
The performance of the contract between you and Shudhkart
Compliance with our legal obligations under Indian law
For our legitimate business interests, which do not override your fundamental rights

Retention

When you place an order through the Site, we will retain your Personal Information for our records as required by Indian law and for business purposes. You may request deletion of your information at any time by contacting us, subject to our legal obligations to retain certain information for tax, accounting, and legal purposes.

Typically, we retain:

Order and transaction data for 7 years (as per Indian tax laws)
Account information until you request deletion
Marketing communications preferences until you unsubscribe

6. data security

We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-DSS compliant payment gateways
Regular security assessments and updates
Access controls and authentication measures
Regular data backups

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.

7. your rights

Under Indian data protection principles and practices, you have the following rights regarding your Personal Information:

Right to Access

You have the right to request access to the Personal Information we hold about you.

Right to Correction

You have the right to request that we correct any inaccurate or incomplete Personal Information.

Right to Deletion

You have the right to request deletion of your Personal Information, subject to legal requirements for data retention.

Right to Opt-Out

You have the right to opt-out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Replying STOP to our SMS messages
Contacting us directly at shudhcart@gmail.com

Right to Withdraw Consent

Where we process your Personal Information based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: shudhcart@gmail.com
Mail: Near Babosa Statue, Ward no 32, Churu, Churu, RJ, 331001, IN

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. complaints

If you would like to make a complaint about how we handle your Personal Information, please contact us by email at shudhcart@gmail.com or by mail using the details provided under "Contact" above.

We take all privacy concerns seriously and will investigate your complaint promptly. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the appropriate Indian data protection authority or consumer forum in your jurisdiction.

10. additional information

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

International Data Transfers

Your Personal Information is primarily stored and processed in India. However, some of our service providers (such as Shopify) may process data outside India. We ensure that appropriate safeguards are in place for such transfers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity. We will notify you of any such change and ensure your data continues to be protected.

Compliance with Indian Laws

This Privacy Policy and our data practices comply with applicable Indian laws, including but not limited to:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Consumer Protection Act, 2019
Any other applicable Indian data protection regulations