Return and refund

Refund and Return Policy

Our refund and return policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund or return within the specified timeframe.

Title

Last updated: November 19, 2025

1. General

2. Damages and Issues

3. Exceptions / Non-Returnable Items

4. European Union 14 day Cooling Off Period

5. Refunds

6. Return Pickup Process

7. Quality Guarantee

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shudhcart@gmail.com. Please note that returns will need to be sent to the following address:

Return Address:
Shudhkart Pvt. Ltd.
Harphool Singh Palace,
Gali No.20, Poonia Colony,
Churu, Rajasthan - 331001
India
Phone: +91 6377969515

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shudhcart@gmail.com.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged, defective, or incorrect items, please contact us within 24-48 hours of delivery with:

Order number
Photos of the damaged/defective/incorrect item
Description of the issue

We will arrange for a replacement or refund as appropriate.

3. exceptions / non-returnable items

To qualify for a return, your item must be unused and in its original packaging, with proof of purchase provided during return pickup.

Returns are accepted in the following cases:

The product is damaged or incorrect
The seal was broken on delivery
The product was expired upon delivery
You received the wrong item

Non-Returnable Items:

Due to the nature of grocery products, certain items cannot be returned for health and safety reasons:

Perishable goods such as fresh fruits, vegetables, dairy products, fresh meat, and bakery items once delivered (unless damaged or defective)
Opened or used food products (unless defective or spoiled)
Products with broken seals (unless seal was broken upon delivery)
Personal care and hygiene products that have been opened or used
Sale items or clearance products (unless damaged or defective)
Gift cards

Please note: For fresh and perishable items, any quality concerns must be reported within 24 hours of delivery with photographic evidence.

Please get in touch if you have questions or concerns about your specific item.

4. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will process exchanges for:

Damaged or defective products
Incorrect items delivered
Products with quality issues

For exchanges, the same return eligibility criteria apply.

5. refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Refund Processing:

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Timeline:

Return inspection: 2-3 business days after we receive your return
Refund initiation: Within 10 business days of approval
Bank processing: Additional 5-7 business days (depending on your bank)

If more than 15 business days have passed since we've approved your return, please contact us at shudhcart@gmail.com.

Partial Refunds:

In certain situations, only partial refunds may be granted:

Items with obvious signs of use
Items not in their original packaging
Items damaged after delivery (not due to our error)
Items returned after more than 30 days from delivery

Shipping Costs:

Original shipping charges are non-refundable
Return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective, or incorrect item)
If you receive a refund, the cost of return shipping will be deducted from your refund (except for damaged/defective/incorrect items)